Shipping & Delivery
Shipping & Delivery Policy – Petanox
At Petanox, we carefully process every order to ensure it reaches you as quickly and safely as possible. Below you’ll find all relevant information regarding shipping and delivery.
Order processing time
Orders are processed within 1–2 business days after payment confirmation.
Once your order has been processed, it will be prepared for shipment.
Delivery times
Our standard delivery time is 5–8 business days after dispatch.
Please note that all products are shipped directly from our warehouses in Asia. As a result, delivery times may occasionally be affected by external factors such as international transport or customs procedures.
We always aim to deliver your order as quickly as possible.
Track & Trace
As soon as your order has been shipped, you will receive a Track & Trace email.
With this tracking link, you can follow your parcel in real time and stay updated on the status of your delivery.
Shipping origin
Petanox operates using an international fulfilment model.
Orders are shipped directly from our partner warehouses located in Asia.
This allows us to offer carefully selected products while maintaining competitive pricing and consistent quality.
Customs, duties & import taxes
Depending on your country of residence, customs duties, import taxes or clearance fees may apply.
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These costs are not included in the product price
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Any applicable fees are the responsibility of the customer
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Customs charges are determined by local authorities and are outside our control
Questions or need help?
If you have any questions about your order or delivery, feel free to contact us at:
📧 solaceandcolimited@gmail.com
During our opening hours, we aim to respond to all enquiries the same business day.
Customer service opening hours
Monday – Friday: 08:30 – 17:30
Saturday: 09:00 – 16:00
Sunday: Closed
We appreciate your trust in Petanox and thank you for your patience while your order makes its way to you.
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