Privacy Policy

Privacy Policy

This Privacy Policy describes how Petanox (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Petanox, or otherwise communicate with us.

In this Privacy Policy, “you” and “your” refer to the user of the services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational or regulatory reasons. Any updated version will be published on our website and indicated by the “Last updated” date above. Where required by law, we will take additional steps to notify you of material changes.

How We Collect and Use Personal Information

To provide our services, we collect personal information from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes outlined below, we may use personal information to communicate with you, improve our services, comply with legal obligations, enforce our terms, and protect our services, rights, users, and others.

What Personal Information We Collect

The types of personal information we collect depend on how you use our website and services. “Personal information” refers to information that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide Directly

Information you provide through our services may include:

  • Contact details, such as your name, address, phone number, and email address

  • Order information, such as billing address, delivery address, payment confirmation, email address, and phone number

  • Account information, such as username, password, security questions, and other information used to secure your account

  • Customer support information, including details you share when contacting us through our services

Some features of our services require you to provide certain information. If you choose not to provide this information, you may not be able to use those features.

Information Collected Automatically

We may automatically collect information about how you interact with our services (“Usage Data”). This may include the use of cookies, pixels, and similar technologies (“cookies”).

Usage Data may include information about your device, browser, IP address, network connection, and how you access and use our website and account.

Information Received from Third Parties

We may also receive information about you from third parties, including vendors and service providers acting on our behalf, such as:

  • Website and platform providers, including Shopify

  • Payment processors, who collect payment information (such as bank account details, credit or debit card details, and billing address) to process payments and fulfil orders

  • Advertising and analytics partners, who may collect information through cookies and similar tracking technologies when you interact with our website, emails, or advertisements

All information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to fulfil our contract with you, including processing payments, fulfilling and delivering orders, managing returns or exchanges, maintaining your account, communicating about transactions, and providing customer support. Our store is hosted on Shopify, which processes personal information in accordance with its own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email or SMS and showing advertisements for our products or services. This may include personalising advertising on our website and other websites. Where required by law, we will obtain your consent before sending marketing communications. You can opt out at any time.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or harmful activity. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use personal information to provide customer support, respond to enquiries, and improve our services. This processing is based on our legitimate interests in operating and improving our business.

Cookies

We use cookies and similar technologies to operate and improve our website, analyse usage, and personalise content and advertisements. For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

Most web browsers automatically accept cookies, but you can change your browser settings to remove or reject cookies. Please note that blocking cookies may affect the functionality of our website and services.

How We Share Personal Information

We may share personal information in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, IT support, analytics, customer service, shipping, and delivery

  • With marketing and advertising partners to provide relevant advertisements and promotions

  • When you request or consent to sharing information with third parties

  • In connection with a business transaction, such as a merger or sale of assets

  • To comply with legal obligations, enforce our terms, or protect our rights, users, or others

We do not sell sensitive personal information or use it to make inferences about you without your consent.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms not operated by us. We are not responsible for the privacy or security practices of these third parties. Please review their privacy policies before providing any personal information.

Children’s Information

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Data Security and Retention

No security measure is perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive information via unsecured channels.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion of your personal information

  • The right to data portability

  • The right to object to or restrict processing

  • The right to withdraw consent where processing is based on consent

  • The right to opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

International Users

Your personal information may be transferred to and processed outside your country of residence. Where personal information is transferred outside the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: solaceandcolimited@gmail.com

For the purposes of applicable data protection laws, Petanox is the data controller of your personal information unless stated otherwise.